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Booking Policy

CANCELLATION POLICY

Ridetheory recognizes that more flexibility is needed than ever before. With this in mind, the following cancellation policy applies. If you cancel:

  • 21+ days prior to start date: Credit or refund (minus booking fee and 10% administration fee).
  • 7-20 days prior to start date: Credit (minus booking fee and 10% administration fee).
  • 6 or less days prior to start date: No credit or refund.

Credits are valid until the last date of operation for the season. Courses can only be cancelled once.

EXCEPTIONS may be made due to illness or injury. We will handle these situations on a case by case basis. Please email us to discuss further.

Please note that while courses run rain or shine, we reserve the right to cancel lessons or tours due to unsafe inclement weather, insufficient bookings or for any events beyond our control. Participants will have the choice of attending the alternate dates arranged or receiving a full refund.

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